Here are my tips to the “Senior Tech Wannabe” about windows printer trouble shooting.

Problem: “I selected the printer, and hit the delete key a few times. But it doesn’t delete, though the status says deleting.”
Answer: “Cancel all the unfinished documents in the queue first. Damn it!”

Problem: “I cannot cancel or restart a job in the print queue. It’s just stuck!”
Answer: “Right click on My Computer > Manage > Services and Applications > Services > Right click on Print Spooler > Restart.”